Shipping Policy
Thank you for shopping with The Wired Yarn! We are committed to getting your order to you as quickly and efficiently as possible. Please review our shipping policies below:
Processing Time
All orders are processed within 4 to 7 business days. Custom orders or items made to order may take additional time. We will notify you if there are any delays with your order.
Shipping Rates
Shipping costs are calculated at checkout based on the delivery address and size/weight of your order. We offer competitive rates to ensure your order reaches you safely and on time.
Domestic Shipping
We offer Shipping throughout Australia
International Shipping
If you require International Shipping, please contact us at info@thewiredyarn.com
Order Tracking
Once your order has shipped, you will receive an email with a tracking number so you can track your package's progress. If you have any trouble tracking your order, feel free to contact us.
Shipping Delays
While we do our best to ensure timely delivery, occasionally there may be delays due to circumstances beyond our control (such as weather, holidays, or issues with the carrier). We appreciate your patience and understanding.
Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us as soon as possible. We will do everything we can to resolve the issue.
Address Accuracy
Please double-check your shipping address at checkout to avoid any delivery issues. We cannot be responsible for delays or errors due to incorrect or incomplete address information.
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Return & Exchange Policy
Thank you for shopping with The Wired Yarn! We want you to love everything you purchase from us. If for any reason you are not fully satisfied, please review our return and exchange policy below.
Returns
We accept returns within 15 days of receiving your order. To be eligible for a return, the item must be:
In its original condition and unused
In the original packaging (if applicable)
If you wish to return an item, please contact us at info@thewiredyarn.com with your order number and reason for the return. Once we receive your request, we’ll provide you with instructions on how to return your item.
Exchanges
There are no exchanges on Custom Orders
Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at checkout. Please note that shipping charges are non-refundable, and you will be responsible for return shipping costs unless the item is defective or an error was made on our part.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 5 days of receipt. We will assist you with a return or exchange and ensure you are fully satisfied with your purchase.
How to Return or Exchange an Item
Contact us at info@thewiredyarn.com to initiate the return or exchange process.
Follow the return instructions we provide.
Once we receive your item, we’ll process your return or exchange promptly.
Contact Us
We’re happy to assist you!
Privacy Policy
At The Wired Yarn, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase from our online store.
Information We Collect
We collect various types of information to provide and improve our services, including:
Personal Information: When you make a purchase or sign up for our newsletter, we collect your name, email address, shipping address, phone number, and payment details.
Payment Information: All payment transactions are processed securely by Stripe. We do not store your full credit card information on our site.
Non-Personal Information: We may collect non-personal information, such as your IP address, browser type, and device information, to improve site functionality and user experience.
How We Use Your Information
We use the information we collect to:
Process your orders and provide customer service
Send order updates, tracking information, and promotional offers (if you’ve opted in to receive them)
Improve our website and services based on your preferences
Respond to inquiries and resolve any issues you may have with your order
How We Protect Your Information
We take your privacy seriously and employ a variety of security measures to protect your personal information:
Secure Socket Layer (SSL) Encryption: Your payment and personal information are encrypted during transmission to ensure they are protected.
Payment Processors: We partner with trusted payment processors that follow strict security standards.
Data Access: Access to your personal information is restricted to authorized personnel who need it to process your orders or provide support.
Sharing Your Information
We do not sell, rent, or share your personal information with third parties except in the following cases:
Service Providers: We may share your information with trusted third-party service providers (e.g., shipping carriers, payment processors) to complete your order.
Legal Requirements: We may disclose your information if required by law or to protect our rights or comply with legal processes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you interact with our site, analyse trends, and customize content. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to any inaccurate or incomplete information.
Request the deletion of your personal information, subject to certain legal exceptions.
Opt-out of marketing emails at any time by clicking the unsubscribe link in our communications.
To exercise any of these rights, please contact us at info@thewiredyarn.com
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies before providing any personal information.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If you believe we have collected personal information from a child under 13, please contact us immediately, and we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect as of the date of posting. Please review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@thewiredyarn.com